Monday, August 13, 2018

Job: Technical Support Team Lead at 10Web LLC Company

Location: Yerevan, Armenia

Category: Other IT/tech

Type: Full time

Deadline: 12-Sep-18 00:00:00

Salary:

Description

Responsibilities

● Provide leadership to and inspire the support team towards provision of exceptional customer care;

● Provide customer support and technical issue resolution with a strong focus on customer satisfaction;

● Develop an understanding of company platform, products and services. Have an ability to develop and implement long-term strategies and short-term tactical plans to align with critical business needs;

● Act as a liaison between customers and the Company. Maintain efficient communication between the support and development teams to determine root cause of customer issues and provide timely feedback for product improvements;

● Track metrics related to customer care and make appropriate recommendations for continuous improvement and operational efficiencies;

● Create and maintain a track record of support issues and ensure follow up to completion, by working closely with different teams;

● Prepare and deliver formal written reports to communicate with a wide-range of audiences,as well as within the Company;

● Work collaboratively to drive a safe, compliant and inclusive culture;

RequiredQualifications

● Bachelor’s degree in Software Engineering, Computer Science, or related fields;

● Minimum of 3 years of related work experience with demonstrated ability of technical

support provision, leading a team and delivering IT solutions;

● Experience with programming languages (HTML, CSS, JavaScript, PHP, MySQL);

● Knowledge of WordPress is a plus;

● Excellent English writing skills;

● Excellent technical problem solving skills of varying complexity;

● Self-motivated and action oriented team player with good communication and

interpersonal skills; able to navigate in a matrix organization and work with customers on a global scale;

 ● Strong management, facilitation, time-management, negotiation and organisation skills;

Benefits

Job URL: iJob.am - Technical Support Team Lead @ 10Web LLC