Location: Yerevan, Armenia
Category: Other IT/tech
Type: Full time
Deadline: 12-Sep-18 00:00:00
Salary:
Description
Responsibilities
● Provide leadership to and inspire the support team towards provision of exceptional customer care;
● Provide customer support and technical issue resolution with a strong focus on customer satisfaction;
● Develop an understanding of company platform, products and services. Have an ability to develop and implement long-term strategies and short-term tactical plans to align with critical business needs;
● Act as a liaison between customers and the Company. Maintain efficient communication between the support and development teams to determine root cause of customer issues and provide timely feedback for product improvements;
● Track metrics related to customer care and make appropriate recommendations for continuous improvement and operational efficiencies;
● Create and maintain a track record of support issues and ensure follow up to completion, by working closely with different teams;
● Prepare and deliver formal written reports to communicate with a wide-range of audiences,as well as within the Company;
● Work collaboratively to drive a safe, compliant and inclusive culture;
RequiredQualifications
● Bachelor’s degree in Software Engineering, Computer Science, or related fields;
● Minimum of 3 years of related work experience with demonstrated ability of technical
support provision, leading a team and delivering IT solutions;
● Experience with programming languages (HTML, CSS, JavaScript, PHP, MySQL);
● Knowledge of WordPress is a plus;
● Excellent English writing skills;
● Excellent technical problem solving skills of varying complexity;
● Self-motivated and action oriented team player with good communication and
interpersonal skills; able to navigate in a matrix organization and work with customers on a global scale;
● Strong management, facilitation, time-management, negotiation and organisation skills;
Benefits
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