Job: Technical Support Engineer at Workfront Armenia LLC Company

Location: Yerevan, Armenia

Category: Other IT/tech

Type: Full time

Deadline: 28-Sep-18 00:00:00

Salary:

Description

Responsibilities

• Contribute to the user community.
• Provide phone, email, chat and web support.
• Troubleshoot installation, application and database issues.
• Assist second tier support with troubleshooting issues.
• Positive attitude, always willing to put the customers’ needs first.
• Other duties as assigned.

RequiredQualifications

• 1.5+ year of technical support experience required
• Bachelor's degree preferred. 
• Excellent communication, interpersonal, problem solving and relationship skills.
• Excellent analytical skills.
• Excellent English writing and speaking skills.
• Ability to communicate well with operations and technology.
• Ability to work on multiple tasks and able to prioritize personal workload.
• Detail oriented and self-starter.
• Ability to work through Monday-Friday 9am-6pm GMT+4
• Ability to cover different timezone shifts when necessary (max 7 days in a year)
• Understanding of database applications.
• Understanding of web server technologies.
• Basic Linux/Unix experience.

Benefits

Job URL: iJob.am - Technical Support Engineer @ Workfront Armenia LLC