Wednesday, August 29, 2018

Job: Customer Care Specialist/Night shift at 10Web LLC Company

Location: Yerevan, Armenia

Category: Other IT/tech

Type: Full time

Deadline: 28-Sep-18 00:00:00




  • Deliver service and customer care to the customers;

  • Manage large amounts of incoming customer care requests;

  • Build sustainable relationships and trust with customers through open and interactive communication;

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

  • Determine customer issue by evaluating and analyzing customer requests. Handle customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits;

  • Follow up to ensure resolution by providing accurate, valid and complete information;

  • Follow standard processes and procedures;

  • Identify, prioritize and escalate(as needed) Customer issues;

  • Stay current with company products, services, changes and updates;

  • Take the extra mile to engage customers;


  • Bachelor’s degree in related fields;

  • At least two years of customer care experience;

  • Knowledge of HTML, CSS basics;

  • Familiarity with different CMS (e.g. WordPress) and practices;

  • Strong customer service and communication skills;

  • An upbeat and positive attitude, with the ability to work both in a team environment and independently;

  • Detail-oriented with the ability to multi-task, prioritize, and manage time effectively;

  • Customer orientation and ability to adapt/respond to different types of characters;

  • Excellent English writing skills;

  • Demonstrated proficiency in typing and grammar;

  • Willingness to cooperate with others and work for the greater good.


Job URL: - Customer Care Specialist/Night shift @ 10Web LLC

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