Location: Yerevan, Armenia
Category: Computer Services, Support
Type: Full Time
Deadline: 30-Sep-18 00:00:00
Salary: Competitive, depending on previous experience and skills.
Description
N/A
Responsibilities
-Monitor IT systems
-Work with monitoring/alerting systems, troubleshoot and solve arising issues with engaging other teams if needed
-Act rapidly in critical situations, handling multiple alerts simultaneously.
-Be able to ensure high availability and SLA's
-Control the accuracy of responses to all received claims and problems from clients
-Manage, track, report and process assigned tickets daily and across shifts
-Redirect problems to the appropriate departments
-Create reports and ensure proper workflow
-Work in 24x7 team, with day and night shifts
RequiredQualifications
-Written and verbal communication skills in English
-Bachelor degree in Computer Science, Engineering or in other related area
-Good knowledge and hands-on experience in Windows and Linux Servers
-Troubleshooting and customer service skills
-Strong analytical and organizational skills, with passionate attention to detail
-Ability to multi-task, prioritizing multiple objectives and initiatives
Benefits
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