Thursday, August 30, 2018

Job: Customer Support Team Lead / Evening and Night Shift / at GAT Soft LLC Company

Location: Yerevan, Armenia

Category: Communications/Journalism

Type: Full time

Deadline: 29-Sep-18 00:00:00




- Respond to the customers’ queries ensuring that customers' expectations are always met (support and sales)

- Strive to meet highest level of customer satisfaction by resolving customer issues in a professional and timely manner

- Respond promptly to the customers’ questions by phone, email and/or chat

- Effectively communicate information with the customers and team members

- Provide constructive feedback to the management and participate in customer support strategy development

- Handle and resolve a variety of inquiries, such as sending extra information on product, handling returns and refund, warranty exchange queries, order tracking, delivery issues, etc.

- Provide after-sales support by assisting with extra information provision on product use, installation and maintenance


- University degree in Linguistics, Journalism or related fields;

- Near-to-native knowledge of English language;

- Ability to work evening or night schedules;

- Experience in customer support, call centers, help desks or other relevant roles;

- Ability to learn and memorize a considerable quantity of information.


Job URL: - Customer Support Team Lead / Evening and Night Shift / @ GAT Soft LLC

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