Location: Yerevan, Armenia
Category: Other IT/tech
Type: Full time
Deadline: 13-Sep-18 00:00:00
Salary:
Description
Responsibilities
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Deliver service and customer care to the customers;
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Manage large amounts of incoming customer care requests;
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Build sustainable relationships and trust with customers through open and interactive communication;
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Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
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Determine customer issue by evaluating and analyzing customer requests. Handle customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits;
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Follow up to ensure resolution by providing accurate, valid and complete information;
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Follow standard processes and procedures;
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Identify, prioritize and escalate(as needed) Customer issues;
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Stay current with company products, services, changes and updates;
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Take the extra mile to engage customers;
RequiredQualifications
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Bachelor’s degree in related fields;
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At least two years of customer care experience;
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Knowledge of HTML, CSS basics;
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Familiarity with different CMS (e.g. WordPress) and practices;
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Strong customer service and communication skills;
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An upbeat and positive attitude, with the ability to work both in a team environment and independently;
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Detail-oriented with the ability to multi-task, prioritize, and manage time effectively;
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Customer orientation and ability to adapt/respond to different types of characters;
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Excellent English writing skills;
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Demonstrated proficiency in typing and grammar;
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Willingness to cooperate with others and work for the greater good.
Benefits
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