Thursday, August 9, 2018

Job: Sales and Service Specialist in Sevan SC at K-Telecom CJSC (VivaCell-MTS) Company

Location: Հայաստան, Սևան

Category: Sales/service management

Type: Full time

Deadline: 08-Sep-18 00:00:00

Salary:

Description

Responsibilities

  • Provide services to the customers according the Company set standards and planned targets set for him/her;
  • Update customers about new and existing products, tariff-plans, services and their changes;
  • Provide technical support in products/services activation/deactivation procedures, properly filling in the request forms if necessary;
  • Provide services to the customers with respect to prepaid/postpaid, voice and data products;
  • Accept payments /recharges, sell scratch cards;
  • Provide customers with information on monthly invoices, account balances, payments and recharges, as well as on activation/deactivation of the services;
  • Sell mobile phones and data devices as well as their accessories;
  • Provide customers with information on products to be obtained on credit from the partner companies (Remzone, Nairi insurance, Unibank and etc.);
  • Ensure confidentiality of the customer data and the Company activities/ standards;
  • Investigate customer claims/ complaints / remarks and provide on time and valuable solution;
  • Register all claims/complaints in HPSM corresponding interfaces;
  • Ensure feedback  provision to customers on the status of their claims/complaints;
  • Keep the customer informed about the alternative info channels (website, 111, info, etc.);
  • Cooperate with Remzone for preliminary diagnostics & further repairing of customers phones;
  • Register all the sold products in the POS during the day, identify current issues, timely escalate and solve them;
  • Prepare daily and monthly reports on the remaining stock of cards/devices/products;
  • Prepare daily reports on quantity of transactions/cash collected data and pass the collected amount to the Sales and Service Senior Specialist;
  • Prepare reports on sales of accessories and phones in case of need;
  • Regularly generate various reports including reports on transactions through cash counters and POS terminals.

RequiredQualifications

  • Higher education;
  • Work experience in the customer service or sales will be an advantage;
  • Awareness of different transactions in billing systems is a plus;
  • Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
  • PC skills (Word, Excel);
  • Linguistic skills: Armenian, Russian and English languages;
  • Effective team working and time-management skills;
  • Good organizational, communication and negotiation skills;
  • Conflict and stress management skills.

Benefits

Job URL: iJob.am - Sales and Service Specialist in Sevan SC @ K-Telecom CJSC (VivaCell-MTS)