Location: Հայաստան, Սևան
Category: Sales/service management
Type: Full time
Deadline: 08-Sep-18 00:00:00
Salary:
Description
Responsibilities
- Provide services to the customers according the Company set standards and planned targets set for him/her;
- Update customers about new and existing products, tariff-plans, services and their changes;
- Provide technical support in products/services activation/deactivation procedures, properly filling in the request forms if necessary;
- Provide services to the customers with respect to prepaid/postpaid, voice and data products;
- Accept payments /recharges, sell scratch cards;
- Provide customers with information on monthly invoices, account balances, payments and recharges, as well as on activation/deactivation of the services;
- Sell mobile phones and data devices as well as their accessories;
- Provide customers with information on products to be obtained on credit from the partner companies (Remzone, Nairi insurance, Unibank and etc.);
- Ensure confidentiality of the customer data and the Company activities/ standards;
- Investigate customer claims/ complaints / remarks and provide on time and valuable solution;
- Register all claims/complaints in HPSM corresponding interfaces;
- Ensure feedback provision to customers on the status of their claims/complaints;
- Keep the customer informed about the alternative info channels (website, 111, info, etc.);
- Cooperate with Remzone for preliminary diagnostics & further repairing of customers phones;
- Register all the sold products in the POS during the day, identify current issues, timely escalate and solve them;
- Prepare daily and monthly reports on the remaining stock of cards/devices/products;
- Prepare daily reports on quantity of transactions/cash collected data and pass the collected amount to the Sales and Service Senior Specialist;
- Prepare reports on sales of accessories and phones in case of need;
- Regularly generate various reports including reports on transactions through cash counters and POS terminals.
RequiredQualifications
- Higher education;
- Work experience in the customer service or sales will be an advantage;
- Awareness of different transactions in billing systems is a plus;
- Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;
- PC skills (Word, Excel);
- Linguistic skills: Armenian, Russian and English languages;
- Effective team working and time-management skills;
- Good organizational, communication and negotiation skills;
- Conflict and stress management skills.
Benefits
Job URL: iJob.am - Sales and Service Specialist in Sevan SC @ K-Telecom CJSC (VivaCell-MTS)
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