Job: CDD Middle Office Agent at HSBC Bank Armenia CJSC Company

Location: JobParser.Models.LocationModel

Category: Banking/credit

Type: Full time

Deadline: 29-Jul-18 00:00:00

Salary:

Description

Responsibilities

• Conduct RBWM CDD reviews and in case of need be responsible for passing high quality profiles to RBWM Business Management for risk approval.
• Maintain on-going relationship with RBWM frontline staff and find the most efficient/convenient solution for the Bank and the customers, e.g. during customer contact, data update etc.
• Arrange customer contact when required during the review process ensuring high quality service to achieve customer engagement and satisfaction at first contact where possible in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
• Understand and assess Financial Crime risk associated with each customer during CDD review and undertake risk mitigating actions.
• Take ownership and initiative to complete necessary research and customer follow up by timely and accurate completion of the tasks.
• Achieve individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities.
• Adhere to HSBC risk management standards and procedures.
• Contribute to business growth by identifying customer needs and potential sales opportunities and referring the customer to business units.

RequiredQualifications

• Be passionate about continuously ensuring a superior customer experience.
• Consistently deliver a personalized, friendly and efficient customer service to HSBC customers and your colleagues at all times.
• Demonstrate strong communication / negotiation skills which will enable you to engage in effective conversations with customers and to build strong professional rapport.
• Understand what is Bank Secrecy and have the ability to handle sensitive and confidential data.
• Have high level of self-organization and self-esteem.
• Have the ability to work independently and take responsibility for decisions and actions.
• Have high proficiency in spoken and written English and Armenian.

Benefits

Job URL: iJob.am - CDD Middle Office Agent @ HSBC Bank Armenia CJSC