Job: ServiceDesk Intern at Digitain LLC Company

Location: JobParser.Models.LocationModel

Category: Other IT/tech

Type: Internship

Deadline: 28-Jul-18 00:00:00

Salary:

Description

Responsibilities

• Respond to requests for technical assistance in person, via phone, electronically
• Register and resolve requests/incidents
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Advise user on appropriate action
• Follow ServiceDesk procedures
• Send notification regarding the scheduled works
• Follow requests’ resolution deadlines
• Assist ServiceDesk specialists
• Be ready to work on professional skills
• Perform other job-related tasks as assigned

RequiredQualifications

• Bachelor degree preferred
• Relevant experience will be plus
• Good knowledge of English and Russian languages
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of MS Office
• Hardworking, initiative and flexible personality
• Excellent interpersonal and communication skills
• Good team player
• Stress tolerance
• Responsible personality
• Readiness to learn and obtain new knowledge

Benefits

Job URL: iJob.am - ServiceDesk Intern @ Digitain LLC