Location: JobParser.Models.LocationModel
Category: Service & Security
Type: Full Time
Deadline: 14-Jul-18 00:00:00
Salary:
Description
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
RequiredQualifications
- One to two years related experience or equivalent
- Excellent communication skills in English and Russian
- Proficient computer operator
- Commitment to excellence and high standards
- Strong multi-tasking skills
- Ability to understand and follow written and verbal instructions
- Ability to effectively communicate with people at all levels and from various backgrounds
- Must be able to speak, read, write, and understand English, Russian
- Bilingual skills a plus
- Acute attention to detail
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Benefits
Job URL: iJob.am - Customer Support Specialist @ Future Financial Technologies
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