Friday, October 26, 2018

Job: Information Technology Department Senior ITID Specialist at HSBC Bank Armenia CJSC Company

Location: Yerevan, Armenia

Category: information technology

Type: Full Time

Deadline: 07-Nov-18 12:00:00 AM

Salary:

Description

Responsibilities

- Assist with problem resolution and job scheduling and ensure that strict controls are in place, and are used
- Analyse the existing databases, propose solutions for optimization and participate in maintaining/ developing databases
- Ensure that services are delivered to the standards set out in Service Level Agreements (SLAs) with business
- Manage the correction of live issues with the minimum disruption to the business
- Support and participate in disaster recovery testing
- Act as the 2nd line of the support on IT related issues/ troubleshooting
- Monitor and respond to system generated alarms within the Service Agreement where required
- Participate/ coordinate IT projects
- Provide user support, consulting with user groups to determine IT needs, providing training
- Maintain relationship with key users, internal and external customers
- Manage customer satisfaction and complaints levels
- Create high level documentation of systems for external usage
- Develop an expert-level understanding of the business systems of the Group and their associated requirements
- Ensure the fair treatment of the customers is at the heart of everything the staff does, both personally and as an organization

RequiredQualifications

- University degree in Information Technology or a related area
- At least 3 years of experience in IT system administration and project management
- Excellent knowledge in MS Windows Server OS and MS SQL database management, design and administration
- Good knowledge of VMware infrastructure, Lotus Notes/ Lotus Domino
- Wide knowledge of IT hardware, software, operations, VoIP and networks
- Good understanding of impact of IT on Banking operations
- Basic understanding of Banking operations and workflow
- Good knowledge of English, Russian and Armenian languages
- Analytical and practical approach towards problem solving
- Ability to work under pressure

Benefits

Job URL: iJob.am - Information Technology Department Senior ITID Specialist @ HSBC Bank Armenia CJSC

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