Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 25-Nov-18 12:00:00 AM
Salary:
Description
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
RequiredQualifications
- Near native English speaker
- Confident and driven individual with great communication skills
- Quick learner – Has the ability to learn new systems, services and processes
- Positive personality – We’ll give you the tools to succeed, guaranteed
- One year of customer service experience and/or equivalent transferable skills
- IT support and sales experience is a big plus
- The ability to work in a team environment, to perform under pressure, and sit for long periods of time.
- Excellent attention to detail and multi-tasking ability.
- Ability to accept and implement coaching and feedback in order to achieve individual and team
- Ability to HAVE FUN and grow your career!
Benefits
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