Location: Yerevan, Armenia
Category: Banking, Accounting, Financial
Type: Internship
Deadline: 26-Nov-18 12:00:00 AM
Salary: N/A
Description
Contact Centre Intern
HSBC is one of the world's leading banks, with a network covering 66 countries and territories. Our size and global reach mean we offer many ways for you to develop your career. We look for people who think, see and do things differently and who can represent and relate to our diverse global customer base. We want candidates who are motivated, curious, courageous, collaborative and dedicated.
We employ, develop and promote employees based on merit and provide a supportive and inclusive working environment. We want HSBC to be a place where everyone can be themselves and achieve their potential. Our aim is to have a diverse workforce so we can respond to the needs of our customers and develop better products and services.
Responsibilities
-In this role you will need to:
-Provide high quality customer service
-Handle medium complexity customer contacts in a contact centre environment
-Listen to customer requirements and present appropriately bank's services and products
-Handle and process customer telephone banking and Internet/Mobile banking support services requests
-Keep up to date on all training and relevant internal communications
-Gain a comprehensive knowledge of the Bank's full range of products and services
-Understand the knowledge of operational risk, legal and regulatory requirements, operating procedures and practices
-Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together
RequiredQualifications
-To be successful in this role, you should meet the following requirements:
-Effective communication skills, both oral and written
-Being dedicated, driven and proactive personality
-Ability to work with rules and regulations
-Ability to adapt to changing environment
-Ability to work independently, take appropriate responsibility for actions and make sensible decisions
-Excellent knowledge of Armenian, English and Russian
Benefits
Job URL: iJob.am - Contact Center Intern @ HSBC Bank Armenia CJSC
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