Location: Yerevan, Armenia
Category: Communications/Journalism/PR
Type: Full time
Deadline: 23-May-20 12:00:00 AM
Salary:
Description
Responsibilities
- Identify and assess User’s needs to achieve satisfaction and provide world class support;
- Provide accurate, valid and complete information by using the right methods/tools;
- Handle complaints, provide appropriate solutions and alternatives in timely matter and follow up to ensure resolution;
- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification;
- Set up and optimize company pages within each platform to increase the visibility of company’s social content
- Follow communication procedures, guidelines and policies;
- Research and analysis of user requests;
- Communicate with user’s through various channels;
- Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information;
- Collaborate with development and quality assurance engineers;
- Collaborate with other departments to manage reputation, identify key players and coordinate actions.
RequiredQualifications
- BS in Communications, Marketing, Business, New Media or Public Relations;
- At least 1 years of professional experience in a comparable position;
- Excellent verbal and written communication skills;
- Fluency in Russian, English, Spanish/Portuguese;
- Familiar with CRM systems and practices;
- Quick learner and ability to develop as a professional;
- Understanding cultural peculiarities of different countries;
- Working under pressure and keeping calm in different situations;
- Ability to multi-task, prioritize and manage time effectively;
- Ability to work in a team and with minimum supervision;
- Ability to work flexible schedules․
Benefits
Job URL: iJob.am - Support Specialist (With knowledge of Spanish/Portuguese) @ All.me LLC
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