Job: Customer Care Specialist at 10Web LLC Company

Location: Yerevan, Armenia

Category: Service & Security

Type: Full Time

Deadline: 20-May-20 12:00:00 AM

Salary:

Description

Responsibilities
The highlights we're looking for? Care: Readiness to go an extra mile for a Customer with a problem, making sure the problem is solved as if it was your own Dedication: At 10Web Care we believe that success is no accident. It is hard work, perseverance, learning and most of all, love of what you are doing What will you do?
- Manage large amounts of incoming Customer care requests
- Build sustainable relationships and trust with Customers through open and interactive communication
- Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Determine Customer issue by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution by providing accurate, valid and complete information
- Follow standard processes and procedures
- Identify, prioritize and escalate(as needed) Customer issues
- Stay current with company products, services, changes, and updates
- Take the extra mile to engage Customers

RequiredQualifications
While we value all skills, the position of Customer Care Specialist specifically requires:
- Excellent English writing skills
- A tech-savvy with problem-solving skills
- Strong customer service and communication skills
- An upbeat and positive attitude, with the ability to work both in a team environment and independently
- Detail-oriented with the ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Demonstrated proficiency in typing and grammar
- Willingness to cooperate with others and work for the greater good Preferred qualifications:
- Bachelor's degree in related fields
- Familiarity with different CMS (e.g. WordPress) and practices
- At least one year of customer care experience

Benefits

Job URL: iJob.am - Customer Care Specialist @ 10Web LLC