Location: Yerevan, Armenia
Category: Business/Management
Type: Full time
Deadline: 20-May-20 12:00:00 AM
Salary:
Description
Responsibilities
- Lead the department to build and expand the relationship with existing partners
- Develop a strategy for the retention and growth of the existing partner portfolio, while ensuring that the department delivers cost-efficient, quality service
- Focus on ensuring to maintain superior customer service levels, operational excellence and strategic insight on department level
- Manage projects within client relationships, carry out client goals while meeting company goals
- Participate in sprint planning, prioritize requests from partners
- Identify and develop new businesses, existing business growth opportunities with partners and/or identify areas of improvement
- Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners’ needs and objectives
- Resolve complaints and prevent additional issues by improving processes
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and diverse requests, exploring opportunities to add value to job accomplishments
- Monitor and analyze customer’s usage of products
- Collect and analyze data to learn more about partners’ behavior and market specificities
- Stay up-to-date with company products and services, identify industry trends
- Provide input on new processes and workflows as needed
- Oversee the implementation of strategic policies and work towards the advancement of that unit
- Continually assess the performance of the department and its members and contribute to the modification of the workflow
- Keep strong communication with stakeholder
- Leadership and motivation of department, people management
- Foster team members professional development
- Set targets and KPIs/OKRs for team and foster achievements of those
- Accurate, internal management reporting, raising early indication of issues and recommending remedial action where necessary
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
RequiredQualifications
- Master’s Degree in the related field
- At least 5+ years of proven customer service related experience, 1-3 years in a supervisory/ managerial capacity
- Experience in the gaming industry will be considered as a big plus
- Advanced knowledge of Armenian language and excellent knowledge of English and Russian languages
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive management
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to details
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Self-motivated individual with the ability to thrive in a results-driven environment
- Ability to work under high pressure
- Natural relationship builder with integrity, reliability, and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem-solving skills
- Excellent time and project management skills
Benefits
Job URL: iJob.am - Head of Partners' Relationship and Development Department @ Digitain LLC
No comments:
Post a Comment