Location: JobParser.Models.Location
Category: Banking, Finance and Accounting
Type: Full Time
Deadline: 12-Mar-18 00:00:00
Salary:
Description
Responsibilities
- Handle wide variety of operational activities within Supplied Services department
- Responsible for preparing replenishment of offsite ATMs and organizing replenishment of in-branch ATMs
- Organize off-site archiving processes (data management)
- Update management information, develop diverse statistical reports through various parameters and arrange month-end and quarterly MI reporting
- Monitor ATM network operations and eliminate malfunctions ensuring compliance with CBA and Group regulations and set SLAs
- Investigate transaction disputes from customers and ensure accurate and correct customer handling
- Provide maximum efficient and highest quality service to both external and internal customers; handle the customer requests with due care and in a professional manner to increase the customer satisfaction
- Correct maintenance of all required documents during daily processes and end of day control checking
- Develop an expert-level understanding of the business systems of the Group and their associated requirements
- Manage customer satisfaction and complaints levels
- Maintain relationship with key users, internal and external customers
- Ensure that projects are delivered in accordance with Bank's standards and policies
- Maintain and exceed service standards and quality in Supplied Services operations, effectively escalate risks and issues
- Strive to identify existing processes to improve efficiency of deliverables to the customer base and in turn reduce year on year costs by agreed target
RequiredQualifications
- Higher education
- Previous work experience in the banking industry, operations is a plus
- Knowledge of MS Office
- Strong knowledge of English and Armenian languages
- Availability of driving license and ability to drive is a plus
- Analytical and practical approach towards problem solving
- Ability to work under pressure
- Enthusiastic, full of energy, fresh ideas and fast learner
Benefits
Job URL: iJob.am - Supplied Services Agent @ HSBC Bank Armenia CJSC
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