Friday, February 23, 2018

Job: Guest Experience Manager at Ginosi Apartels Company

Location: JobParser.Models.Location

Category:

Type: Full Time

Deadline: 25-Mar-18 00:00:00

Salary:

Description

  • Live close to the area
  • High School Diploma or higher
  • At least 2 years of experience in the hospitality Industry, operations, or customer service
  • Prepared to work first, second or graveyard shift (if needed)
  • Thorough knowledge of customer service, office, and in-house management
  • Proficiency in Spanish (oral and written). Knowledge of English is a big plus.
  • Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers
  • Possession of a smartphone to use company’s applications
  • Have a valid driver's license
  • Ability to lift 50 pounds

Responsibilities

  • Be well aware of company standards, policies, and company software
  • Log into company software to get the work schedule and assigned tasks and after completion update tasks accordingly
  • Perform guest check in and check out, answer the phone calls, respond to guest and Headquarters requests
  • Support in setup of new units and move-outs
  • Performs cleaning duties in cases of emergency or staff shortage
  • Investigate complaints, take corrective actions and report to line manager
  • Provide continual training for housekeepers as per business needs
  • Open the apartments for housekeepers, inspect and report damages and malfunctions using the company software.
  • Restock units, inspect and verify unit readiness after cleaning before guest check in to ensure:
  • Cleanliness standards are met
  • Units are stocked as per predefined unit inventory list / PAX
  • Unit setup standards are followed
  • Functionality of equipment and facilities is adequate
  • Place keys in key-boxes, set up digital codes on door keypads
  • Report any guest/staff/apartment/software issues to line manager daily
  • Perform cleaning and other duties in emergencies or staff shortage.
  • Responsible for taking the dirty linen from apartments to designated area
  • Restock and ensure sufficient inventory levels (PAR) of necessary items in storage rooms
  • Perform periodic and ad hoc maintenance work in units (ex. A/C, WiFi setup, changing lamps, etc)
  • Other duties as assigned
  • RequiredQualifications

  • Live close to the area
  • High School Diploma or higher
  • At least 2 years of experience in the hospitality Industry, operations, or customer service
  • Prepared to work first, second or graveyard shift (if needed)
  • Thorough knowledge of customer service, office, and in-house management
  • Proficiency in Spanish (oral and written). Knowledge of English is a big plus.
  • Maintain professionalism at all times, demonstrating courtesy and respect to guests and co-workers
  • Possession of a smartphone to use company’s applications
  • Have a valid driver's license
  • Ability to lift 50 pounds
  • Benefits

    Job URL: iJob.am - Guest Experience Manager @ Ginosi Apartels