Location: JobParser.Models.Location
Category: Linguistics
Type: Full Time
Deadline: 14-Mar-18 00:00:00
Salary:
Description
Responsibilities
- Use available resources efficiently to assess the customer's issue and recommend valid solutions by resolving their issues in a professional and timely manner by telephone, email and web chat ; respond promptly to their queries ensuring customers' expectations are always met (support and sales)
- Effectively communicate information with customers and team members
- Report/escalate issues through the appropriate channels
- Handle daily/ weekly/ monthly sales report
- Handle and resolve a variety of inquiries, such as sending extra information on product, handling returns and refund, warranty exchange queries, order tracking, delivery issues etc.
- Analyze customer complaints and provide appropriate corrective actions including user experience on web sites; use product content and other technical issue which customers might face and handle them together with the Technical Department
- Provide after sale support by assisting with the extra information provision on product use, installation and maintenance
RequiredQualifications
- University degree in Linguistics, communications or a relevant field
- Near-to-native knowledge of French language
- Advanced knowledge of English
- Experience in customer support, call centers, help desks or other relevant roles
- Strong negotiation and problem-solving skills
- Ability to analyze information and come up with solutions
- Positive, pragmatic and professional attitude with good interpersonal skills
- Ability to learn and memorize a considerable quantity of information
- Business communication skills
- Ability to stay calm under pressure
- High attention to details
Benefits
Job URL: iJob.am - French Customer Support Specialist @ E - World Systems LLC
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