Location: Yerevan, Armenia
Category: Education/training
Type: Full time
Deadline: 03-Jun-19 12:00:00 AM
Salary:
Description
Responsibilities
- Customer service quality control, assessment and improvement
- Preparing and delivering trainings on new products, features, as well as skills for customer service quality improvement inside Customer Care and Service Delivery teams
- Preparation of presentations and training materials on company’s services and products, procedures, customer service technics etc.
- On-time and accurate communication inside Customer Care and Service Delivery department , particularly to Service desk, Account Management, Contact Center teams
- Transversal communication with other teams (such as Marketing, Sales, Business Analytic, Project Management) on information sharing and material preparation
- Following up and keeping info on knowledge base updated and simple to use
- Listening and assessment of communications with customers through all channels for the quality monitoring purposes according to the defined standards and evaluation matrix
- Arrangement of skills improvement coaching sessions
- Knowledge tests organization and handling
- Reporting on monthly/weekly basis to direct supervisor or manager
RequiredQualifications
- University degree
- Minimum 1 year work experience in relevant field or 2 and more years work experience in Customer service
- Strong communication and training handling skills
- Competent speech, be able to motivate and persuade
- Knowledge of MS office, good knowledge of Power Point, Internet navigation skills
- Ability to deliver trainings and quality materials in Armenian, Russian and English languages
- Flexible, analytical thinking, open to changes and quick orientation skills
Benefits
Job URL: iJob.am - Quality, Training and Communication specialist @ Digitain LLC
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