Location: Yerevan, Armenia
Category: Service & Security
Type: Full Time
Deadline: 15-Jun-19 12:00:00 AM
Salary:
Description
Responsibilities
- Provide personalized customer service of the highest level
- Answer phone calls and respond to customer enquiries regarding the technical issues
- Follow-up on customer inquires not immediately resolved
- Provide customers with product and service information
- Upsell products and services
- Identify and resolve customer issues using the computer system
- Complete call logs and reports
- Transfer customer calls to appropriate technical staff
- Recognize, document and alert the supervisor of trends in customer calls
RequiredQualifications
- Provide personalized customer service of the highest level
- Answer phone calls and respond to customer enquiries regarding the technical issues
- Follow-up on customer inquires not immediately resolved
- Provide customers with product and service information
- Upsell products and services
- Identify and resolve customer issues using the computer system
- Complete call logs and reports
- Transfer customer calls to appropriate technical staff
- Recognize, document and alert the supervisor of trends in customer calls
Benefits
Job URL: iJob.am - Call Center Specialist @ Veon Armenia CJSC (Beeline Armenia)
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