Job: Shift Supervisor at Ginosi Apartels Company

Location: Hollywood, USA

Category:

Type: Full Time

Deadline: 28-Jun-19 12:00:00 AM

Salary:

Description

• At least 3 years of experience in a similar supervisory position

• High School Diploma or higher

• Strong communication and organizational skills

• Ability to give and receive directions

• High level of maturity, responsibility, and accountability

• Valid driver’s licence

• Possession of a smartphone to use company’s applications

• Ability to work flexible shifts

• Multilingual preferred

• Hotel experience is a big plus
  
  

Responsibilities

Ensure staff adherence to schedule (no late arrivals or departures, no unauthorized overtime)

Supervise staff to make sure they comply with Grooming and Attire policy

Inspect for staff to perform a proper clock in and clock out, maintain regular and punctual attendance

Supervise daily shift process ensuring all team members adhere to standard operating procedures

Inspect units after being cleaned by Housekeepers to ensure high quality standards upon need

Follow up with tasks and ensure timely completion

Do random inspections of units after GEMs verify cleaning tasks

Initiate corrective and disciplinary actions

Check and report any non standard staff and/or guest situation to prevent possible fraud

Report damages and malfunctions using the company software

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests

When short on staff perform guest check in and check out, answer phone calls, respond to guest and Headquarters requests

Support in renovation, maintenance and setup of new rooms or other hotel areas

Perform cleaning duties in cases of emergency or staff shortage

Investigate complaints and report to Operations Manager or Corporate Regional Manager

Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

Assume leadership in the absence of the Operations Manager

Other duties as assigned

RequiredQualifications

At least 3 years of experience in a similar supervisory position

High School Diploma or higher

Strong communication and organizational skills

Ability to give and receive directions

High level of maturity, responsibility, and accountability

Valid driver’s licence

Possession of a smartphone to use company’s applications

Ability to work flexible shifts

Multilingual preferred

Hotel experience is a big plus

Benefits

Job URL: iJob.am - Shift Supervisor @ Ginosi Apartels