Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 06-Apr-19 12:00:00 AM
Salary:
Description
Responsibilities
- Build, develop and maintain strong, long-lasting and trusted advisor relationships with our partners, stakeholders and executive sponsors
- Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and in person meetings
- Communicate with partners at a senior level to resolve issues and inquiries
- Adhere to the highest professional standards while managing partners’ accounts
- Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
- Manage projects within client relationships, carry out client goals while meeting company goals
- Drive client retention, renewals, upsells and client satisfaction
- Identify and develop new businesses, existing business growth opportunities with our partners and/or identify areas of improvement
- Manage partner’s challenging requests and/or issues escalation to appropriate departments
- Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners’ needs and objectives
- Resolve complaints and prevent additional issues by improving processes
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- Monitor and analyze customer’s usage of our product
- Collect and analyze data to learn more about partners’ behavior
- Forecasts and tracks client account metrics
- Feeding back all suggestions for improvement and market research to senior staff
- Stay up-to-date with company products and services, identify industry trends
- Provide input on new processes and workflows as needed
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
RequiredQualifications
- Bachelor’s Degree in related field
- At least 3+ years of proven experience in related field
- Experience in gaming industry will be considered as a big plus
- Advanced knowledge of Armenian language and excellent knowledge of English and Russian languages is mandatory
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to details
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Self-motivated individual with the ability to thrive in a results-driven environment
- Ability to work under high pressure
- Natural relationship builder with integrity, reliability and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem solving skills
- Excellent time and project management skills
Benefits
Job URL: iJob.am - Partners Relationship Manager @ Digitain LLC
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