Job: Farsi Speaking Customer Service Representative at FXTM Armenia Company

Location: Yerevan, Armenia

Category: Sales/service management

Type: Full time

Deadline: 27-Apr-19 12:00:00 AM

Salary:

Description

Responsibilities

• Assist clients worldwide through a live support;
• Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
• Demonstrate impeccable telephone etiquette and management;
• Handle back office queries;
• Support clients with technical and troubleshooting issues;
• Report to the management;
• Deal with complaints of a varying nature promptly and effectively;
• Provide support and troubleshooting on MetaTrader platforms;
• Liaise with all departments to resolve issues;
• Liaise with the Compliance Officer regarding complaints and approval of accounts;
• Provide all relevant information to clients regarding documents and materials for becoming a client.

RequiredQualifications

• Higher education in Linguistics or in a related field;
• Previous experience in a similar position will be considered an advantage;
• Excellent knowledge of Farsi and English languages; knowledge of any other language will be considered as an advantage;
• Excellent spoken and written communication skills;
• Ability to work efficiently under pressure;
• Excellent computer skills (Microsoft Excel and Word);
• Knowledge of MetaTrader platforms will be considered an advantage.

Benefits

Job URL: iJob.am - Farsi Speaking Customer Service Representative @ FXTM Armenia