Location: Yerevan, Armenia
Category:
Type: Full Time
Deadline: 15-Mar-19 12:00:00 AM
Salary: Competitive salary, plus benefit package
Description
Qatar Airways is looking for a Airport Services Duty Officer to join its team in Yerevan. The incumbent will be responsible for the overall control of the shift as a direct representative of the Airport Services Duty Manager. He/ she will monitor the activities of the various sections at the airport and coordinate with other areas. He/ she will ensure punctuality and safety of all Qatar Airways operations. Fluency in English, Armenian and Russian languages is essential. The candidates must also have the right to live and work in Armenia to be considered for this role.
Responsibilities
- Act as a liaison between airport service providers and users and monitor the day-to-day operations;
- Provide input and recommendations to the management to improve the effectiveness of the daily operations;
- Ensure passenger and aircraft handling practices conform to safety and security requirements;
- Manage and control manpower on the shift in order to optimize utilisation and to maintain staff moral and discipline;
- Resolve customer problems and complaints effectively across all departments including customer relations and provide resolutions for complaint handling.
RequiredQualifications
- Bachelor's degree;
- At least 2 years job-related experience, specifically within a supervisory role for an airline or within the airport environment;
- Solid understanding of weight and balance, ramp handling and dangerous goods regulations;
- Ability to perform duties under pressure whilst maintaining the highest levels of customer service and adhering to tight deadlines;
- Fluency in English, Armenian and Russian languages, both written and spoken;
- Right to live and work in Armenia.
Benefits
Job URL: iJob.am - Airport Services Duty Officer @ Qatar Airways Yerevan
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