Location: Yerevan, Armenia
Category: information technology
Type: Full Time
Deadline: 30-Oct-19 12:00:00 AM
Salary:
Description
Responsibilities
- Provide technical support via telephone queue, over e-mail and through support portal to address technical challenges
- Troubleshoot customer reported incidents
- Gather, review and record log files, traces, configuration, environmental information and network topology data
- Maintain accurate and timely records in our incident tracking system
RequiredQualifications
- BS or MS in Computer Science or equivalent is required
- Good knowledge of English language
- Knowledge of networking protocols is required
- Knowledge of VoIP protocols is required
- Excellent problem-solving and communication skills
Benefits
Job URL: iJob.am - Technical Support Engineer @ EpygiArm LLC
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