Job: User Success Support Specialist at PicsArt LLC Company

Location: Yerevan, Armenia

Category:

Type: Full Time

Deadline: 25-Jul-19 12:00:00 AM

Salary:

Description
PicsArt is looking for a User Success Support Specialist, who will provide technical assistance to users over email and other social channels, as well as monitor PicsArt community activities. The preferred candidate should be willing to work in 24 hour rotating shifts, be familiar with various social media channels, have experience in technical support, and interest in art and photography. The Company seeks and values most professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - enthusiasm and commitment.

Responsibilities
- Respond to user concerns via e-mails, through Google Play as well as other points of user interaction;
- Establish relations and communicate with leading artists in the network;
- Identify and report on community trends to internal teams;
- Manage contest-related user satisfaction matters;
- Alert and cooperate with the appropriate teams on community and app related issues;
- Work extensively with other teams;
- Help implement community guidelines and policies.

RequiredQualifications
- Technical background;
- Strong written and oral communication skills of English language; knowledge of other foreign languages is a plus (Chinese, Spanish);
- Experience in technical support/ customer support;
- Understanding of mobile devices;
- Strong knowledge of social networks and community management skills;
- Familiarity with the PicsArt product and confidence in ability to explain feature functionality, scenario-based use-cases and limitations to a non-user;
- Strong enthusiasm for and knowledge of the Internet and visual art tools;
- Strong communication and organizational skills;
- Ability to coordinate work within the team;
- Ability to take ownership of work;
- Ability to respond to issues and meet deadlines.

Benefits

Job URL: iJob.am - User Success Support Specialist @ PicsArt LLC