Location: Yerevan, Armenia
Category:
Type: Full-time
Deadline: 10-Jul-19 12:00:00 AM
Salary:
Description
Varks.am is looking for a dedicated Debt Collection Coordinator who will monitor debt collection results, reconcile the reports from different sources, coordinate the work of counterparties, make periodic reports to the Head of Debt Collection Department and make data driven process improvement proposals.
Responsibilities
- Ensure targets are met by prioritizing the workload and allocating resource in the most effective manner;
- Organize and monitor recovery process periodically;
- Work with debtors and use available communication channels to improve the debt collection results to the possible extent;
- Implement external and internal regulation requirements;
- Negotiate payoff deadlines or payment plans with debtors and counterparties;
- Handle questions or complaints from clients and counterparties;
- Investigate and resolve discrepancies;
- Create trust relationships with debtors when possible to avoid future issues;
- Update account status and database regularly;
- Collaborate with all functional and structural units to make the debt collection process more efficient;
- Maintain security and confidentiality of the Company and customer information;
- Investigate and communicate all suspicious and fraudulent cases to the authorized parties;
- Make periodic analysis of debt recoveries and report them to the management;
- Make process and workflow improvement proposals to the management when deemed necessary.
RequiredQualifications
- Higher education;
- Proven experience as debt collector or data analyst;
- Advanced skills in Excel;
- Excellent oral and written communication skills and ability to work effectively as a team member;
- Planning and organizing skills;
- Data driven and target oriented person;
- Awareness of relevant legal requirements;
- Initiative and multi-tasking skills;
- Advanced skills in Armenian, English and Russian languages.
Benefits
Job URL: iJob.am - Debt Collection Coordinator @ Varks AM UCO CJSC (Varks.am)
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