Location: Yerevan, Armenia
Category:
Type: Full Time
Deadline: 08-Jul-19 12:00:00 AM
Salary:
Description
Regional Operations Manager is responsible for the overall performance of 5 branches within an assigned area by providing financial services in and its expansion to the northern areas. Work is basically performed in a typical interior/ office work environment but up to 45% of working time to be allocated for the business trips.
Responsibilities
- Be accountable to the COO for the institution's overall results within geographical area of responsibility and their compliance with the business plan and operational policies and procedures;
- Taking into consideration customers' needs, overall strategy and objectives, contribute in design, and be responsible for implementation of the business plan and strategies for the institution's activities and growth of the areas under his/ her supervision;
- Lead development of branches' operational targets, and ensure they are executed and achieved through effective leadership, management, evaluation and reporting;
- Be accountable for the overall financial results of the branches; ensure the financial probity and cost-efficiency of all branch activities and keep the branches operationally self sustainable;
- Launch and efficiently expand operations in new areas and on new markets;
- Provide direct supervision of branch managers and other direct reports ensuring branch activities are carried out with a high commitment to the customers' needs and Sef strategic objectives, mission and vision;
- Build and utilize efficient delinquency management and strong risk management in operations;
- Contribute in development and lead implementation of operational and marketing policies and procedures;
- Build high-quality customer service providing appropriate product range that meets clients needs and aimed to increase both number of clients served and portfolio outstanding;
- Ensure full compliance of Sef operations with the requirements of Sef Charter, local legislation and the Central Bank of Armenia (CBA);
- Contribute in Sef strategic and financial planning;
- Manage promotion of Sef activities and raise institution's profile building positive and fruitful relations with partners and potential clients.
RequiredQualifications
- University degree in Management, Economics or Finance;
- Postgraduate education or training in management and marketing is preferable;
- At least 5-year prior work experience directly related to the duties and responsibilities specified;
- Budgeting and planning experience in the financial institution is a plus;
- Knowledge of the Armenian law, the CBA, government and tax regulation and reporting requirements as applicable to credit institutions;
- Knowledge of the Armenian financial system, Armenian financial market, its major players, and modern developments; skills in strategic and operational marketing;
- Familiarity with modern financial products, services and technologies;
- Knowledge of the loan institution's specifics including business model, technologies, structure, etc.;
- Business/ financial analysis techniques;
- Ability to institute policies and procedures, and make operational corrections and modifications;
- Excellent time management skills with the ability to prioritise and meet deadlines;
- Strong managerial capacity and decision-making skills;
- Skill and ability to manage people in remote physical location;
- Excellent interpersonal and communication skills, both written and verbal, and the ability to communicate and work effectively within a diverse community; team building skills;
- Fluent knowledge of Armenian language; good knowledge of English language (written and verbal); knowledge of Russian language is a plus;
- Honesty and strong commitment to Sef vision and values;
- Ability to travel within RA;
- Knowledge of information systems used in the financial institutions; knowledge of ArmSoft AS Bank is desirable;
- Strong computer skills in MS Office applications (Word, Excel and PowerPoint); skills in MS Project is a plus.
Benefits
Job URL: iJob.am - Regional Operations Manager @ Sef International UCO LLC
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