Location: Yerevan, Armenia
Category:
Type: Full Time
Deadline: 31-May-19 12:00:00 AM
Salary: Competitive salary, plus flexible bonus system
Description
Converse Bank is looking for a Specialist for Remote Banking Unit. The incumbent will be responsible for performing a full range of customer service oriented telephone and e-mail support activities. This position requires knowledge of all banking products and the ability to deepen or retain relationships through service and sales.
Responsibilities
- Provide information to customers about services and terms offered by the Bank;
- Perform various bank operations by phone relating to customer service;
- Responsible for full clarification and settlement of issues and problems brought up by customers;
- Conduct sales promotion of banking services by phone;
- Forward calls to respective subdivisions of the Bank;
- Perform other job-related tasks as set by direct manager.
RequiredQualifications
- University degree;
- At least 1 year of work experience in customer service area;
- Excellent knowledge of Armenian, Russian and English languages;
- Knowledge of MS Office and Armenian Software is a plus;
- Good communication and negotiation skills;
- Excellent problem-solving skills;
- Knowledge of RA banking laws;
- Strong team player;
- Ability to handle confidential information appropriately.
Benefits
Job URL: iJob.am - Specialist, Remote Banking Unit @ Converse Bank CJSC
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