Job: Senior Customer Care Specialist at 10Web LLC Company

Location: Yerevan, Armenia

Category: General/professional/Other services

Type: Full time

Deadline: 03-Apr-19 12:00:00 AM

Salary:

Description

Responsibilities

The highlights we’re looking for?

Care: Readiness to go an extra mile for a Customer with a problem, making sure the problem is solved as if it was your own.

Dedication:  At 10Web Care we believe that success is no accident. It is hard work, perseverance, learning and most of all, love of what you are doing.

What will you do?

• Manage large amounts of incoming Customer care requests;

• Build sustainable relationships and trust with Customers through open and interactive communication;

• Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services;

• Determine Customer issue by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits;

• Follow up to ensure resolution by providing accurate, valid and complete information;

• Follow standard processes and procedures;

• Identify, prioritize and escalate(as needed) Customer issues;

• Stay current with company products, services, changes and updates;

• Take the extra mile to engage Customers;

RequiredQualifications

• Bachelor’s degree in related fields;

• At least 2 years of Customer care experience;

• Knowledge of HTML, CSS basics;

• Familiarity with different CMS (e.g. WordPress) and practices;

• Strong Customer service and communication skills;

• An upbeat and positive attitude, with the ability to work both in a team environment and independently;

• Detail-oriented with the ability to multitask, prioritize, and manage time effectively;

• Customer orientation and ability to adapt/respond to different types of characters;

• Excellent English writing skills;

• Marketing and sales skills;

• Demonstrated proficiency in typing and grammar;

• Willingness to cooperate with others and work for the greater good.

Benefits

Job URL: iJob.am - Senior Customer Care Specialist @ 10Web LLC