Location: Yerevan, Armenia
Category: Service & Security
Type: Full Time
Deadline: 10-Apr-19 12:00:00 AM
Salary:
Description
Responsibilities
- Handle customer requests, questions, and complaints on AppStore and GooglePlay
- Improve the customer experience
- Create engaged customers
- Resolve product or service problems by clarifying the customer's complaint
- Determine the cause of the problem
- Select and explain the best solution to solve the problem
- Expedit correction or adjustment
- Follow up to ensure resolution
RequiredQualifications
- Strong understanding of our product and competitors
- Ability to make decisions based on data and facts
- Experience in answering reviews (Appstore, GooglePlay) and feedback mails
- A successful track record (at least 2 years) of customer support
- Advanced proficiency in English and Russian languages
Benefits
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