Location: Yerevan, Armenia
Category: Administrative/Clerical
Type: Full Time
Deadline: 12-Mar-19 12:00:00 AM
Salary: N/A
Description
Freighthaul invites dynamic, empathetic people with excellent knowledge of English language and problem-solving skills to join its team of night shift Customer Support Representatives. They will work from 9 p.m. till 9 a.m., alternate days (15 days per month), answering inquiries of customers, providing them with complete information and offering quick and optimal solutions to their requests.
TITLE: Customer Support Representative
START DATE/ TIME: ASAP
LOCATION: Yerevan, Armenia
Responsibilities
- Answer inquiries from customers solving problems and providing outstanding customer support continuously
- Provide assistance and information to customers, answer their questions, suggesting solutions or redirecting requests to other relevant staff
- Answer calls, enter client information into the database, verify information and maintain the database
- Maintain the quality of support by adhering to standards and guidelines for answering customer inquiries, recommend improved procedures
- Maintain communication equipment by reporting problems
- Provide regular and on-demand reports to the line manager
RequiredQualifications
- Fluency in English
- Experience in customer support, call centers, help desks or other relevant roles, preferably dealing with English speakers
- Outstanding customer service skills with customer focus
- Ability to analyze information and come up with solutions
- Positive, pragmatic, professional attitude with good interpersonal skills
- Ability to learn and memorize a considerable quantity of information
- Business communication skills
- Ability to stay calm under pressure
- High attention to details
Benefits
Job URL: iJob.am - Customer Support Representative @ Freighthaul
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