Location: Yerevan, Armenia
Category: Other IT
Type: Full time
Deadline: 10-Apr-19 12:00:00 AM
Salary:
Description
Responsibilities
- Overall coordination of the Change Management Process
- Processing of change requests from opening to final closure
- Initial evaluation of impact of the requested change
- Risk assessment of the requested change
- Assigning change requests to the corresponding teams, constant follow up on those requests
- Coordination of approval for changes involving all relevant stakeholders
- Designing, implementing and calculating Service Level Agreements (SLAs)
- Monitoring SLAs and existing KPIs
- Providing analytical reports on overall performance of the process on a weekly, monthly and yearly basis
- Perform other tasks assigned by the immediate supervisor
- Continuously increase his/her professional skills
RequiredQualifications
- Graduate degree, preferably in Business
- At least 2 years of work experience out of which 1 year should be in the field of IT, Project Management or Consulting
- Fluency in Armenian, Russian and English languages
- Advanced computer user
- Fluency in MS Office
- Knowledge of JIRA Software and JIRA Service Desk is a plus
- Knowledge of ITIL Standards is a plus
- Knowledge of Project Management
- Reporting and analytical skills
- High sense of responsibility
- Hardworking, initiative and flexible personality
- Excellent interpersonal and communication skills
- Ability to work under high pressure
- Ability to prioritize and simultaneously perform different tasks
- Passion, drive and motivation to learn new skills and knowledge.
Benefits
Job URL: iJob.am - Change Management Specialist @ Digitain LLC
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