Location: Yerevan, Armenia
Category: Hardware Design / Engineering
Type: Full time
Deadline: 26-Apr-20 12:00:00 AM
Salary:
Description
Responsibilities
Supporting Customer Success (up to 70% of available time)
- Ensure customer success by providing high quality technical support to customers via phone/email or onsite
- Increase customer proficiency by delivering customer education classes.
- Collaborate with regional and global counterparts and manage the customer issues for faster resolution and closure.
- Deliver technical presentations at marketing and sales events to unfold the efficacy of NI’s systems and applications.
- Closely work with sales team to deliver customer competency improvement programs.
- Build and manage demos for marketing events and sales needs.
- Function as subject-matter-expert on the sales process.
- Proficient knowledge of NI marketing and sales processes.
RequiredQualifications
Minimum
- Qualification: Engineering degree in electrical, electronics, instrumentation, telecommunications, biotechnology, mechatronics or similar
- Work experience: 0 - 3 years.
- Strong technical skills
- Self-starter with ability to take ownership of projects
- Ability to learn and adapt in a dynamic work environment
- Team player and willingness to collaborate with other departments
Additional Requirements
- Strong customer service and entrepreneurial attitude, work ethics and rive to succeed
- Passion for learning about and working with computer industry and instrumentation technologies
- Skilled in writing on technical subject matters
- Ability to take initiatives and own tasks and projects
- Persistently drive tasks and projects to completion
- Problem solve effectively, enjoy solving problems
- Energetic, enthusiastic and positive outlook
- Listen attentively and able to grasp fast paced technical conversations
- Strong interpersonal skills and work effectively in a group development environment
- Solid understanding of electronics, computers, and high-level programming languages
- Leadership abilities
- Gaining respect of others - Fluent Russian and English language competency and effective communication skills
- Communicate clearly and concisely in Russian and English
- Excellent oral and written communication skills
- Comfortable presenting to groups
Benefits
Job URL: iJob.am - Technical Support Engineer @ National Instruments AM LLC
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