Location: Yerevan, Armenia
Category: Banking, Accounting, Financial
Type: Full Time
Deadline: 03-Apr-20 12:00:00 AM
Salary: Competitive
Description
Debt Collection Specialist, Contact center
Division: Contact center
Location: Yerevan
Employment term: Full time
Deadline: 03/04/2020
The incumbent will be responsible for reduction of overdue liabilities towards the bank as a result of coordinated actions, submit regular report with resulting recommendations and solutions.
Remuneration and benefit package
Competitive. Package of benefits for Ameriabank employees, including annual bonus, insurance, preferential terms for banking services, training and development opportunities, individual professional development plan, etc.
Responsibilities
-Implement monitoring of accounts to identify overdue payments/debts
-Take measures to encourage timely repayment of debts
-Make calls and establish contact with clients to inform them about their overdue payments and conduct negotiations for repayment thereof
-Make arrangements with clients for repayment of overdue liabilities, monitor and secure performance of such arrangements
-Provide clients with information regarding their accounts, agreements, etc.
RequiredQualifications
-University degree in economics, finance, or related spheres
-At least 6 months of experience in customer service
-Experience in service, phone sales/marketing, sales promotion and/or marketing will be an advantage
-General knowledge of banking services and products is desirable
-Basic knowledge of the banking sector and civil legislation
-Communication skills
-Ability to work under pressure
-Negotiation skills
-Team player
-Ability to handle stressful situations
-An exceptional hard worker with a strong sense of responsibility
-Profound knowledge of MS Office, proficiency in AS-Bank Operational Day
-Excellent command of Armenian, Russian and English (knowledge of other languages will be an advantage)
Benefits
Job URL: iJob.am - Debt Collection Specialist @ Ameriabank CJSC
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