Location: Yerevan, Armenia
Category: Other IT
Type: Full time
Deadline: 30-Nov-19 12:00:00 AM
Salary:
Description
Responsibilities
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Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
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Keep records of customer interactions, process customer accounts, and file documents
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Follow communication procedures, guidelines, and policies
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Prepare product or service reports by collecting and analyzing customer information
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Identify and assess customers’ needs to achieve satisfaction
RequiredQualifications
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Proven customer support experience or experience as a client service representative
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Customer orientation and ability to adapt/respond to different types of issues
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Familiarity with CRM systems and practices
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Advanced written and verbal English communication skills
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Experience of working in Agile environment is an advantage
Benefits
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