Thursday, October 31, 2019

Job: Customer Support Advocate at ServiceTitan Company

Location: Yerevan, Armenia

Category: Service & Security

Type: Full Time

Deadline: 15-Nov-19 12:00:00 AM

Salary:

Description

Responsibilities

- Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction
- Become a ServiceTitan product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs
- Utilize Support tools such as the Salesforce Support Console to efficiently handle customer cases and track personal performance
- Be a part of a tight-knit team, working together to provide superior technical support and maintain a positive environment
- Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution
- Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve

RequiredQualifications

- Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
- Excellent knowledge of English
- Strong communicator in both written and verbal form (a writing/typing assessment will be facilitated during onsite interviews)
- A clear view on what constitutes top tier customer support and capable of executing on that view
- Ability to work smoothly within a team and understands that we succeed or fail together
- Capable of efficiently learning and using complex software as well as teaching aspects of that software to others
- An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities
- Intelligent, self-motivated, quick thinking, and fast learning
- Keeps a cool head and maintains organization and attention to detail while multitasking in a challenging, fast-paced environment
- A desire to be the best person you can be

Benefits

Job URL: iJob.am - Customer Support Advocate @ ServiceTitan

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