Location: Yerevan, Armenia
Category:
Type: Full-time
Deadline: 30-Aug-19 12:00:00 AM
Salary:
Description
Europe Hotel is looking for a Receptionist.
Responsibilities
- Greet and register the guests into the Hotel in a prompt manner. Process customer payments according to established policies and procedure;
- Handle confidential information, including guest records, with a high degree of integrity;
- Answer and route calls as appropriate; take guest messages with accuracy;
- Offer and properly handle requests for wake-up calls;
- Ensure reception and common area/ lobby is clean;
- Answers guests' questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arrange for the appropriate transportation of guests to and from the hotel when necessary;
- Resolve minor guest complaints to the satisfaction of the customer; inform the supervisor of major problems, complaints, disturbances or unhappy guests. Follow up to ensure guest satisfaction;
- Complete daily paperwork to include cashing out, documenting all adjustments, miscellaneous charges and check-outs;
- Balance cash bag at open and closing of each shift;
- Provide a professional image at all times through appearance and dress;
- Follow the Company policies and procedures.
RequiredQualifications
- Higher education;
- Fluent knowledge of English and Russian languages; knowledge of French language is preferable;
- Computer and typing skills;
- Proven job diligence, dedication and attention to detail;
- Ability to develop and maintain working relationship with a team and welcoming positive attitude with guests.
Benefits
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