Location: Yerevan, Armenia
Category: Tourism/Hospitality/HoReCa
Type: Full time
Deadline: 26-Jan-20 12:00:00 AM
Salary:
Description
Responsibilities
- Be the warm welcome that kicks off a memorable guest experience
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
RequiredQualifications
- Fluency in Armenian, English and Russian languages
- Problem-solving and communication skills
- Literate and tech-savvy
- Flexibility to work morning, evening and night shifts
- Hotel experience
- The knowledge of OPERA PMS will be an advantage
Benefits
Job URL: iJob.am - Front desk agent @ Holiday Inn Express Yerevan
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