Job: CRM Operations Officer at Adjarabet.am Company

Location: Yerevan, Armenia

Category: General/professional/Other services

Type: Full time

Deadline: 26-Jan-20 12:00:00 AM

Salary:

Description

Responsibilities

• The creation and implementation of an optimized daily/weekly/monthly campaign program for the purpose of customer retention and reactivation
• Creating and implementing private promotion for specified segments through CRM tools
• Keep all departments across the company updated about existing and upcoming operations
• Customer communications flow - Targeting an appropriate segment for each promotion according to communication tools
• Analyzing and reporting the results of CRM activities
• Tracking financial effectiveness of scheduled campaigns through regular reporting, including details of customer behavior, usage and spend
• Daily monitoring and comparison of campaigns performance to its forecast
• Resolving daily Issues
• Providing information and analysis for other departments on request

RequiredQualifications

• Higher Education in Business administration
• Advance knowledge of Excel
• Basic knowledge of BI analytical tools will be plus
• Advanced knowledge of English
• Working experience with CRM Tools will be an advantage
• Analytical skills to forecast and identify trends and challenges
• Great attention to details

Benefits

Job URL: iJob.am - CRM Operations Officer @ Adjarabet.am