Job: Front Desk Manager at FYM Managment Company

Location: Yerevan, Armenia

Category: Tourism/Hospitality/HoReCa

Type: Full time

Deadline: 28-May-19 12:00:00 AM

Salary:

Description

Responsibilities

1. Attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
2. Process all payment types such as room charges, cash, checks, debit, or credit.
3. Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
4. Ensure that all rooms are available to the Housekeeping and other departments in due.
5. Coordinate and supply guests with directions, information regarding property and local areas of interest, maintain information on prices, rates, specials, packages, programs, etc.
6. Run daily reports (number of arrivals, departures), identify special requests and check the accuracy of reports.
7. Display a high level of integrity and professionalism at all times in both dealing with guests and employees.
8. Follow all company policies.

RequiredQualifications

1. Customer service drive with outstanding communication and active listening skills,
2. Excellent problem-solving and multitasking skills,
3. Excellent written and verbal communication skills,
4. High proficiency in speaking and writing Armenian, English and Russian languages,
5. Ability to learn and orientate quickly,
6. Positive, pragmatic, professional attitude with good interpersonal skills,
7. Time management skills.

Benefits

Job URL: iJob.am - Front Desk Manager @ FYM Managment