Location: Yerevan, Armenia
Category:
Type: Full-time
Deadline: 29-May-19 12:00:00 AM
Salary:
Description
Varks.am is seeking a successful candidate for the position of Debt Collection Specialist whose duties include making outgoing calls within the working framework of Debt Collection Unit.
Responsibilities
- Make collections and track loan repayments;
- Ensure that payments are made on time and in the correct amount using different methods to contact the debtors, e.g. letters, calling to arrange a suitable repayment plan;
- Locate and contact debtors to inquire of their payment status;
- Negotiate with customers, collect bad debts and default payments;
- Negotiate payoff deadlines or payment plans;
- Take actions to encourage timely debt payments;
- Handle questions or complaints;
- Create trust relationships with debtors when possible to avoid future issues;
- Collect and verify information on the financial state of customer; make suggestions to review the loan conditions if necessary based on analysis and predictions;
- Perform other duties related to debt collection tasks as assigned by the management.
RequiredQualifications
- Higher education;
- Experience as a Debt Collection Specialist will be a plus;
- Familiarity with laws related to debt collection;
- Awareness of customer crediting procedures;
- Strong interpersonal and communication skills; ability to work in a team;
- Apt in negotiating and persuading;
- High sense of responsibility;
- Patience and ability to manage stress;
- Problem-solving skills;
- Working knowledge of MS Office and databases;
- Knowledge of Armenian, Russian and English languages.
Benefits
Job URL: iJob.am - Debt Collection Specialist @ Varks AM UCO CJSC (Varks.am)
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