Location: Yerevan, Armenia
Category: Administrative Job
Type: Full Time
Deadline: 30-Sep-18 00:00:00
Salary:
Description
Responsibilities
- Makes and confirms reservations for passengers
- Arrange Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
- Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
- Issue tickets quoting correct fare to reduce passenger complaints and debit notes
- Advise of changes in flight plan or to cancel passenger reservations
- Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights
- Initiate and promote QR product to generate the revenue.
- Record and process reservations made by phone/fax/e-mail; action telex messages and authorities
- Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals
- Issuance of MCO's and refunds' process lost tickets and time barred tickets
- Plans route and computes ticket cost, using schedules, rate books and computer
- Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
- Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines
RequiredQualifications
- Minimum high school degree Minimum of 2 years' experience in an airline/travel industry
- You will be service oriented with good interpersonal skills
- Knowledge in IATA standard reservation/ticketing procedures
- Knowledge of world geography and have proven experience with the Amadeus reservation system
- Excellent communication skills in English and Armenian
- Be computer literate (word/excel/Amadeus)
Benefits
Job URL: iJob.am - Reservation and Ticketing Agent @ Qatar Airways
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