Friday, December 29, 2017

Job: Outbound team specialist, Contact Center at Ameriabank CJSC Company

Location: JobParser.Models.Location

Category: Banking/credit

Type: Full time

Deadline: 28-Jan-18 00:00:00

Salary:

Description

Responsibilities

· Sell bank's products and services to current and potential clients by phone and other distance communication channels

· Handle the whole lending process within the limits of pre-approved loans

· Conduct outbound calls as requested by other structural units of the Bank (customer surveys, marketing researches, etc.)

· Effectively answer phone calls and process all service, transactions, operations-related inbound inquiries in accordance with the Bank's internal regulations

· Provide comprehensive advice to potential and existing clients by phone and other distance channels and stimulate customer interest in the Bank's services and products

· Redirect inbound inquiries to relevant persons and/or specialized divisions of the Bank in specific cases, follow up client inquiries and perform appropriate actions (for instance transfer calls, receive messages, call back, put calls on hold,  take relevant measures in case of  interruptions and unintentional disconnects)

· Ensure proper identification of client messages, orders and requests, initial processing within prescribed authority and filing (including in the AS - Bank operational system, CRM database)

· Provide operational support to clients (bank account management, transaction and balance inquiries, information update), technical support for distance banking systems via various distance channels (phone, e-mail, webcall, weblive-chat, SMS, fax and other channels)

· Quickly respond to card-related inquiries (transaction information, card blocking/unblocking), in close cooperation with Card Service Unit to insure  customer  protection

· Make transactions by clients' accounts by phone and other distance channels

· Identify client grievances regarding  the Bank's products and services and offer grievance redress mechanisms

· File and maintain all client-related data in accordance with internal regulations

· Keep to approved schedules to fulfill the objectives defined by Contact Center managers

· Be flexible as to the shifts and changes due to work requirements

· Perform other duties as assigned 

RequiredQualifications

· University degree in Economics/Humanitarian studies / Linguistics or other fields

· At least 2 years of experience in financial and banking sector (at least 1 year in customer service)

· Experience in service, telesales/telemarketing, sales promotion and/or marketing is a plus

· General knowledge of banking products and services is desirable

· Basic understanding of banking and related activity, civil legislation

· Communication skills

· Ability to work under pressure

· Representation skills

· Ability to work in a team

· Ability to handle stressful situations

· Extraordinary diligence and high sense of responsibility

· Proficiency in MS Office, knowledge of AS-Bank

· Fluency in Armenian, Russian and English languages

Benefits

Job URL: iJob.am - Outbound team specialist, Contact Center @ Ameriabank CJSC

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