Location: JobParser.Models.Location
Category: Banking, Accounting, Financial
Type: Full Time
Deadline: 09-Jan-18 00:00:00
Salary: Competitive
Description
Job PROFILE Full time
Business/Function HSBC Operations, Systems and Technology, Financial Crime Risk Operations
Role Title Fraud Operations Officer
Role Purpose
Fraud Operations function provides a range of risk management services owning the card and digital banking fraud controls in the disciplines of fraud risk management.
The main activity of fraud operations are on-going monitoring and responding to card fraud alerts via online system – Smart Vista Fraud Guard, reviewing and analyzing the ATM card fraud alert, card blocking and unblocking, preparing fraud reports, providing feedback on the effectiveness of fraud risk management controls and alerts, monitoring of transaction performed via internet banking by responding to the system generated alerts. Overall the fraud operations activities are defined as maintaining controls aimed to deter, detect and protect the fraud risk events. protection of people, property, assets and information by reducing the risk to the bank and its customers from terrorism, crime, incidents, disasters, fraud, theft, corruption or loss, whether caused deliberately or inadvertently by the staff and/or external parties.
The job holder provides fraud operations, alerts management, system application and control management advice in order to reduce losses. The fraud operations officer is responsible for developing and maintaining best practices to guard against and reduce financial fraud and crimes against the organization, its customers, members and employees; resolving fraud related issues in compliance with local laws and regulations.
Responsibilities
-Monitoring and responding to credit card alerts generated in online system – Smart Vista Fraud Guard
-Review, monitoring and responding to offline alerts generated through regular reports based on ATM card transactions
-Online monitoring of Internet Banking fraud alerts and arranging the case closure operations in conjunction with payments cut-off times for smooth end-to-end operation of customer payment instructions
-Collecting intelligence data, directing and supporting the enhancement of fraud detection and prevention control designed and operating effectiveness
-Preparation and timely submission of fraud reports to the regulator and the Bank Management
-Reviewing and analyzing suspicious activities to determine emerging fraud trends and pronging constructive and structured feedback for fraud rules prompt amendments
-Undertake operations assessments to ensure robust controls are in place to mitigate fraud risk
-Adherence fraud strategies and policies and converting the policy requirements into fraud operations actions
-Understanding, following and demonstrating compliance with all relevant internal and external rules, regulations and procedures
-Adhering to all known laws, regulations, and regulatory guidance
RequiredQualifications
-University degree with good knowledge of banking industry
-Knowledge of the card and digital fraud industry and effective crime risk management processes gained through personal development, vocational and academic qualifications
-Experienced in the international business environment with a sound understanding and appreciation of cultural norms
-Strategic vision and an awareness of the environment within which the company operates
-Proven leadership with sound judgment of people and issues
-Excellent oral and written communication skills in Armenian, English and Russian
-Proven organizational and analytical skills
-Pro-active approach and willingness to take the initiative
-Excellent knowledge of MS Office, Card industry operations, Smart Vista System and ability to quickly adapt to new software applications
Benefits
Job URL: iJob.am - Fraud Operations Officer @ HSBC Bank Armenia CJSC
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