Location: Yerevan, Armenia
Category: Administrative/Clerical
Type: Part Time
Deadline: 29-Feb-20 12:00:00 AM
Salary: N/A
Description
The role of the High Value Customer Support Specialist is to provide support to pre-determined groups of clients.
The job is part time and includes the following shift.
19:00-24:00
Responsibilities
. Customer support through online chat, phone call, e-mail and other means of communication
. Provide information about news, changes and special offers
. Perform daily procedures to maintain and reactivate High Value Customers
. Perform customers' activation monitoring
. Analyze the results of the monitoring and the customers' feedback
. Ensure High Value Customers' satisfaction
. Take part in the discussions on the part of High Value Customers' priorities
. Come up with innovative ideas and offers
. Reveal customers' needs, keep a track and make reports
. Make reports on the performed activities to assess their productivity
. Arrange meetings with the customers in the office in case of necessity
. Perform other organizational tasks for High Value Customers
RequiredQualifications
. 2+ years of experience in Customer Service
. Analytical skills
. Strong customer orientation
. Excellent communication skills
. Mobile availability outside of working hours
. Excellent knowledge of MS Office
. Excellent knowledge of Armenian and Russian, knowledge of English is a plus
Benefits
Job URL: iJob.am - High Value Customer Support Specialist @ Digitain LLC
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