Location: Yerevan, Armenia
Category: Sales/service management
Type: Full time
Deadline: 19-Mar-20 12:00:00 AM
Salary:
Description
Responsibilities
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Communicating clearly and professionally with customers via email, chat and phone
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Responding to customer product inquiries and providing technical support.
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Closely following the procedures for inputting data in the RMA system
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Monitoring negative customer reviews and working on ensuring the highest level of customer satisfaction
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Providing customized solutions and recommendations
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Identifying issues that occur on a repeated basis and providing feedback to management
RequiredQualifications
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Exceptional and flawless spoken and written English.
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Knowledge of Russian and/or French languages is a big plus
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Strong organizational and planning skills
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Keen interest in providing great customer service
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Attention to details
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Experience working with GSuit and Microsoft office
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Previous experience in customer care will be considered an advantage
Benefits
Job URL: iJob.am - Customer Support Junior Manager (Excellent English) @ VG LLC
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