Location: Yerevan, Armenia
Category: Other IT
Type: Full time
Deadline: 29-May-19 12:00:00 AM
Salary:
Description
Responsibilities
Your Responsibilities Would Include...
- Providing a professional level of technical support to Workfront customers via phone, chat and email updates
- Meeting obligations of Service Level Agreements between Workfront and its customers
- Understand processes in order to work efficiently and provide customers with the right answer
- Providing feedback and insights to the team on ways to better serve our customers
- Creating and improving our Knowledge Base content, both internally and externally
- Becoming an expert in the Workfront product and helping others to do the same
RequiredQualifications
QUALIFICATIONS / CHARACTERISTICS:
- Excellent English writing and speaking skills.
- 1.5+ year of technical support experience required
- Ability to work through Monday-Friday, 9am-6pm GMT+4
- Ability to cover different timezone shifts when necessary
- Understanding of database applications.
- Understanding of web server technologies.
What Is Required?
- Must be a team player
- Excellent written and verbal communication skills
- Good listener
Benefits
Job URL: iJob.am - Technical Support Specialist @ Workfront Armenia LLC
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