Location: Yerevan, Armenia
Category: Banking/credit
Type: Full time
Deadline: 05-May-19 12:00:00 AM
Salary:
Description
Responsibilities
- Answer, diagnose, troubleshoot and coordinate clients’ incoming support issues through email or support help line;
- Support and solve issues related to the Platform maintenance;
- Keep all process documentation up-to-date in accordance with corporate policies and guidelines;
- Reveal single and recurring problems regarding the platform;
- Collaborate with team members and the line manager to continuously improve accuracy, effectiveness and efficiency of processes and the system;
- Regularly liaise with branch employees to identify and solve the issues;
- Other duties as assigned.
RequiredQualifications
REQUIRED QUALIFICATION:
- Excellent analytical, problem-solving and organizational skills,
- Ability to manage calls and provide the highest level of client satisfaction,
- General networking knowledge, and troubleshooting skills,
- Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively,
- Ability to handle multiple concurrent activities with a positive and flexible attitude,
- Strong motivation to complete tasks quickly and with high quality,
- Desire to develop deep technical and business understanding of the platform,
- Desire to learn basic database and software related skills,
- Desire to learn basics of network protocols and cloud systems.
REQUIRED EDUCATION / EXPERIENCE REQUIREMENTS:
- Bachelor’s Degree in computer science, business administration or related experience.
- Equivalent work experience or prior experience in corporate environment desirable.
Benefits
Job URL: iJob.am - Platform Administration Specialist @ Sef International UCO LLC
No comments:
Post a Comment